Refund / Policies
We want you to love every piece you order- but if something doesn't work out, we've got you.
Returns 📦
- Eligible items may be returned within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
- Final Sale, bodysuits, intimates, and accessories are not eligible for return or exchange.
- Customer is responsible for return shipping unless the item was damaged or incorrect.
Refunds 💸
- Once your refund is received & approved, we'll process your refund within 5- 7 business days.
- Original shipping fees are non - returnable.
- If items are returned with signs of wear or damage, we reserve the right to deny the refund.
Exchanges 🔁
- Please contact eliaenamorallc@gmail.com for direct exchanges - further assistance.
- Title the email: SIZE EXCHANGE
- Be sure to include your order # & a quick description.
Damaged or Incorrect Items 🛠
- If you received a damaged, defective, or wrong item, email us within 3 days of your delivery at eliaenamorallc@gmail.com .
- Title the email: FIX IT TICKET
- Be sure to include your order # , a quick description, & a photo of the issue.
Shipping Policy 📦
- Orders are processes 1-3 business days ( excludes weekends + holidays )
- During heavy drops or sales, allow a little extra time - we'll keep you posted.
- U.S Shipping Only
Tracking Info 🧾
- you'll receive a shipping confirmation email with tracking as soon as your order ships. Didn't get it ? Check Spam or Email us: eliaenamorallc@gmail.com
Wrong Address 🛑
- Please double - check before you click " Place Order". We are not responsible for lost order due to incorrect addresses.
Lost/ Stolen Packages 📞
- We are not liable for stolen packages after delivery.